20+ years in global freight Wilmington   Chennai  

Frequently asked questions

Quick answers about quotes, tracking, pricing and customs. Can't find what you need? Just ask.

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What details are required for a quote?

Please share the origin and destination, type of goods, weight and dimensions, the service you need and your preferred ready date. Any special handling requirements help us give you an accurate price. You can send everything through our quote form.

Which services do you offer?

We offer air freight, ocean freight (FCL and LCL), road freight, warehousing and customs clearance, either individually or combined into a door-to-door solution.

How can I track my shipment?

Our team provides status updates at every key milestone of your shipment. Contact us with your shipment reference at any time and we'll give you the latest position and expected delivery.

How do I get in touch with customer support?

Call our US office on +1 732-463-4000, our India office on +91 98943 90004, or email usaops@focus3pl.com. You can also use our contact form.

What if my shipment is delayed or lost?

Contact our team straight away. We work closely with our worldwide network of partners and agents to locate your cargo, resolve delays quickly and keep you updated.

Can I schedule recurring shipments?

Yes. We can arrange regular air, ocean or road shipments on a schedule that suits your business. Get in touch to discuss a recurring shipping plan.

What is your pricing model?

Freight pricing depends on cargo type, weight and volume, route and service level, so we don't publish fixed rates. Every shipment is quoted individually. Request a free quote for an accurate price.

Do you handle customs documentation?

Yes. Our customs team prepares and checks the documentation, handles declarations for duties and taxes, and completes all pre- and post-shipment formalities.

Ready to move your next shipment?

Tell us about your cargo and our team will come back with the most efficient route and a competitive quote.